FREQUENTLY ASKED QUESTIONSHere are some of the most commonly asked questions I receive
If I haven’t answered your questions here, please drop me a line and I will add it
Why do I need a website ?
- Your small business will gain credibility.
- A website saves you money.
- It will enable you to keep your customers informed.
- It is always accessible (365/7/24).
- A website makes it possible to target a wider market.
- It provides a medium on which you can showcase your work.
- It saves you time.
- It improves customer services.
What's the process ?
- GIVE ME YOUR IDEA.
Speak to me about your IDEA be it a Website, Domain Registration, Hosting, Maintenance or Marketing. We’re here to deliver your IDEA and bring GREAT DESIGNS.
- CREATE YOUR IDEA.
After receiving all the content – I will use my respective talents to create something effective and awesome.
- TEST AND PREVIEW YOUR IDEA.
I will do intensive testing to make sure the whole design works 100%. A tested version will be given to you in order to test it yourself and advice changes where needed.
- DELIVER YOUR IDEA.
Once you are happy with the above step we will then hand over your completed IDEA to you.
Where are you based ?
I live in Gauteng, South Africa. So if you’re local I’d love to meet with you in person. However if you are elsewhere we can still meet via a Skype meeting. If all else fails Email is just as good.
I have client’s all over the World, so don’t let distance be a concern.
How long will it take ?
A Basic Website (5 pages), normally takes 2 weeks, after you have given me everything I need to complete your site. This time frame varies depending on how complex your site is and if you have everything ready to go (content being provided by clients is often the biggest hold up on sites being finished in time).
I will give you a clear time line when I quote you. And I stick to my time lines. So as far as you provide what is needed, your site will go live at the time we agree to.
How much will it cost ?
The cost will vary depending on the complexity of your website. Some EXAMPLES, a 2 pages website will cost from R1499.00, a 5 pages website will cost from R3999.00, a 5 page e-commerce website will cost from R9999.00. These prices are not fixed.
If you want more features, like complex forms, online booking, membership etc, you’ll be looking at spending more money. You can fill in my quote form to give me more information on what you are looking for and I’ll give you a clear idea of the price range you’re looking at.
My service is always value for money !
What do I need to provide ?
- CONTENT: All the content (Text) on the site.
- IMAGES: I can source images, but if you have specific ones you want used, then you will need to provide those as well.
- LOGO: Provide if you have one, else I can assist with a basic starter logo.
- DOMAIN NAME: Provide your domain if you have one, else I can buy and register your domain on your behalf.
- HOSTING: Provide me with your hosting details, else I can do it on your behalf with our trusted partners.
PS: All of the above must be legit as it’s our moto !
Do you do SEO (Search Engine Optimization) ?
Each website comes with BASIC SEO as default. This means that I will build it with the search engines in mind.
The tricky part about SEO is that I can do all the work in the world to set up your site so it’s friendly with Google, but It’s more about what you do after your site is live that really matters.
You more than welcome to CONTACT ME to discuss more advanced SEO function for you live website.
Will I be able to update my website after it's built ?
Yes! I build all my sites using CMS WordPress (Content Management System) for this very reason.
My sites have a really user friendly backend, which mean that you will be able to update your own content and images or even write a blog without paying for it.
What if I need help after my site is built ?
I will provide training after your site is built via a method that fits you the best (Ex: Skype, Email, E-book, Video etc).
I am only an email away, just send me an email and I will get back to you within 24 hours.
If you’d prefer to pay me to do those updates I’m more than happy to do that as well. CONTACT ME to discuss the rate options.
What are the on going costs ?
All websites have on-going costs and don’t just maintain themselves. Sorry!!
But don’t stress, I can help you with that. I made it more manageable by packaging all the costs associated together, so you only have to think about one bill to keep your site up and running. The on-going cost for the first 6 months after a site build is FREE.
On-going cost includes the following:
- Hosting and Domain Name
Domain Name is an annual cost, all websites have to cover. Hosting is a monthly or yearly cost depends how you prefer to pay for it. I include it in my costs so you don’t have to worry about a number of different bills. I use a host which is designed specifically for WordPress sites. This means that your site will function well and run fast.
- Daily Backend Updates
Websites need to stay updated in the backend. There are plenty of bad people out there who want to gain access to your site so they can use the resources for their own use (it’s not about you specifically most of the time, it’s just about them accessing as much resource as they can). To prevent that it’s important that the backend stays updated. So I will login daily and make sure everything is updated.
- Daily Backups and Site Revert (up to 30 days)
I will make sure your site is updated each night and stored up to 30 days. If anything goes wrong with your site, or even if you accidentally break something when making changes, I will revert your site to a pervious update as long as its within the 30 days window.
- Security Monitoring
I’ll set up your site so it is secure, monitor it continually and block out the bad guys. If they somehow get through my defenses (very unlikely) I will revert your site to the previous day’s backup.
- Technical Support
As a part of your maintenance I will be available for technical support. You get 3 hours of support a year, most questions are able to be dealt with in 5-15 minutes, so most people won’t need more time than this. I like to equip my clients with the skills to be able to update their own content, so I will often send you a video/eBook/PDF of how you can do what you’re trying to do. Of course I’m also more than willing to perform the task for you.
If you run out of time (I’ll let you know when you’re running out of time) you can purchase more time at a discounted rate per hour.
*NOTE: If you have a more complex site the maintenance cost will be higher to cover added technical support needed and also premium plug-ins that are required to run your site. I will let you know this cost when you get your original quote.